COMING SOON

Support Page

Welcome to our Support page. Here, you'll find basic information. We believe in transparency and fairness, so we've outlined our policies and warranty to ensure a clear understanding of how we operate.

01Order
You can shop at our online store anytime you need coilovers or suspension parts. CoolCoilovers.com is open 24 hours a day, 7 days a week for your convenience.
Ordering online provides you with a seamless and user-friendly experience. Our innovative Do-It-For-Me (DIFM) services make it easy to select and purchase pre-assembled coilover units without worrying about the intricate details and complexities.
Placing an order is simple with our intuitive e-commerce platform. Just find and select the products or pre-assembled units you wish to purchase, add them to your shopping cart, register or log in, and complete the checkout process. Once your order is ready to ship, we will send a confirmation email. You can also view your order summary in your account.
02Payment
We accept all major credit cards, PayPal, Google Pay, and Apple Pay. If you do not see your preferred payment method or are experiencing issues, please contact us.
Please contact your bank to approve the transaction, then try again. If you believe the issue is on our side, please also contact our customer support for assistance. We do not have any address or payment restrictions; the only reason for a decline would typically be your bank's disapproval.
Yes, please contact us by email so we can set up split payments.
Please contact our customer support immediately. This situation may occur if the payment was declined, but your bank still shows the amount. Such charges are usually reversed quickly. We will attempt to verify and resolve the issue as soon as possible.
03Coupons
Coupons are discounts offered to customers for specific products on our online store. To redeem a coupon, you must meet all the criteria specified in the coupon's terms and conditions.
Please refer to the coupon's terms and conditions for any eligibility requirements, including having a registered account with us.
Most of our coupons are limited to single use. Please read the coupon's terms and conditions to find out how many times it can be used.
You can confirm if a product is eligible for purchase with a coupon during the checkout process.
04Checkout
Additional sales taxes may apply to your order. Any extra charges will be shown during checkout as you enter your billing and address information.
Yes, you can choose a shipping address different from your billing address. Please ensure that someone is available at the address to receive the package.
05Order Editing
Yes, you can make changes within the first 30 minutes of placing the order or until the order is processed, whichever comes first. After this time, we'll attempt to accommodate your request, but we cannot guarantee the change.
Yes, you can change the entire order or individual products within it within the first 30 minutes of placing the order or until the order is processed. Please contact our customer support for assistance.
No, if your order has been fully or partially refunded, it cannot be edited. If you have questions about your refund, please contact us.
06Address Change
Yes, you can make changes within the first 30 minutes of placing the order or until the order is processed, whichever comes first. After this time, we'll attempt to accommodate your request, but we cannot guarantee the change.
You can change the shipping address in your account by logging in and updating the information, or you can contact our customer support for assistance.
We may require additional documentation to complete your address change request. We cannot guarantee that the request will be completed in time, as products may ship faster than expected.
07Order Cancellation
Yes, you can cancel your order within the first 30 minutes of placing it or until the order is processed. Please contact our customer support for assistance. After this time, we will attempt to accommodate your request, but we cannot guarantee the cancellation.
You have the right to cancel your order at any time before it has been shipped by contacting our support department via phone or email. Please have your order number ready. Remember that orders are processed on a first-come, first-served basis. Orders canceled after shipping will be treated as returns.
Yes, you can cancel some items in your order before it has been processed. Please contact our support staff for details.
08Order Packaging
For our assemblies, we use specially designed super-strong packaging to ensure your order arrives without damage. The assemblies inside the box are secured using foam-in-place packaging. This robust packaging allows us to guarantee the safety of your products during delivery. However, please note that despite our best efforts, extreme mishandling by carriers can sometimes cause damage.
No, we do not offer custom packaging at this time.
We use a variety of eco-friendly materials, including multi-layer recycled cardboard and recycled polypropylene (PP) plastic. Recycled PP plastic is safe for both humans and the environment. It is a durable material that provides excellent protection during shipping while contributing to sustainability efforts.
09Handling Time
Handling time is the amount of time it takes us to pack and ship your order.
We measure handling time in business days. The clock starts when we receive full payment and ends when the shipping carrier scans the package label.
We have developed a universal production system that allows us to process assemblies efficiently. Our estimated handling time is 2–7 business days. For most orders, handling time is typically 2 business days. However, there may be instances when supplier delays in providing components can lead to longer handling times.
10Shipping
We partner with leading carriers such as FedEx, UPS, and USPS, depending on rate, speed, and availability. By default, we always select the fastest and most cost-effective shipping option to ensure your order arrives promptly.
We strive to ship most orders on the same business day. Our advanced Warehouse Management System helps us process orders efficiently.
Standard shipping is free. However, you can choose from additional expedited shipping options during checkout for an extra fee.
11Order Tracking
Once your order is ready for shipping, we will email you a confirmation containing your shipment's tracking number so you can track it online. Please note that tracking information is updated at least once a day.
You can track your order through the link in the confirmation email or on our website's Order Tracking Page.
12Delivery
Your products will typically arrive within 2–5 business days after shipping, depending on your location.
Unfortunately, our courier services cannot fulfill such requests at this time.
13Damaged Package
If possible, do not accept the damaged package, or have the courier make a note in their system that the box is damaged. Take pictures of the damaged package and products, including labels, and email them to us promptly. Our returns department will contact you as soon as possible.
Take pictures of the damaged package and products, including labels, and email them to us promptly. Our returns department will contact you as soon as possible.
No, if the products you ordered arrived damaged, we encourage you to report the issue as soon as possible. We cannot offer compensation for damaged products that are retained.
14Lost Package
Contact the courier (FedEx, UPS, or USPS) to ensure they have up-to-date delivery information. Check around your property and with neighbors or building management. Please also contact our customer support team.
We recommend waiting at least 24 hours after the expected delivery date before contacting us with a lost package claim.
Please contact our customer service team, and we will open a lost package claim.
15Incorrect Product
We strive for accuracy, but mistakes can happen. If you received the wrong products, contact our customer service team as soon as possible so we can resolve the issue.
We will either ship the correct product or issue a full refund after we receive the incorrect product back.
We ship orders from multiple warehouses depending on stock availability. Please check all tracking numbers, as some items may still be in transit. If it has been more than five days since the first package was delivered and you're still missing items, please contact us.
16Defective Product
Prepare a description of the problem and take photos of the defective product. Please contact our customer service team, and we will assist you. For products covered under warranty, please refer to our Warranty Information section.
Shipping time depends on the carrier and service chosen. Please allow up to seven business days for your package to reach us.
This depends on your credit card issuer. Please allow up to ten business days for the refund to process.
17Technical Issues
Please contact our customer service team by phone or email, and we will assist you.
All products we sell are covered by our technical support.
Provide as much detail as possible, including the product code and pictures of where it will be installed or used. Be responsive to any further requests for information.
18Fitment Issues
Contact our customer service team with information about your vehicle and any modifications. We will assist you with proper fitment or arrange a return.
Refer to our user-friendly e-commerce platform and compatibility database when selecting products. You may also consult a professional mechanic for proper installation.
Please contact our customer support team. While we cannot guarantee compensation for products damaged during installation, we will do our best to assist you.
19Warranty Information
Our assembled coilover systems come with a One-Year Hassle-Free Warranty from the date of purchase, covering defects in materials and workmanship under normal use and operating conditions. Specific components like Eibach coil springs and shock absorbers from Bilstein and ARB may be eligible for coverage under their respective manufacturers' warranties after the initial one-year period.
The warranty does not cover:
  1. Normal wear and tear
  2. Improper installation
  3. Misuse, neglect, or accidents
  4. Unauthorized modifications
  5. Racing or sport use, unless specified
  6. Issues arising from parts outside the assembly provided by Cool Coilovers

1. Contact Us: Reach out to our customer service team with your proof of purchase and a detailed description of the issue within the warranty period.

2. Documentation: Submit necessary documentation such as photos and details of the problem.

3. Assessment: We may require you to send the product back for inspection.

4. Resolution: Depending on the issue and timing relative to the warranty coverage, we will repair, replace, or refund the faulty parts or the entire system.

1. First Six Months: We cover all shipping costs for valid warranty claims within the first six months.

2. After Six Months: Customers are responsible for shipping costs to Cool Coilovers for inspection. If the claim is valid, return shipping is covered by us.

Yes, the warranty can be transferred to a new owner during the one-year warranty period, provided the original order number and purchase date are retained.

Yes, we offer extended warranty plans:

1. Basic Extended Warranty: Extends the original warranty by an additional year with the same coverage as the initial term.

2. Premium Extended Warranty: Offers two additional years and includes priority service, enhanced support, and possibly coverage for wear items.

1. Initial Contact: We encourage you to contact our customer service to resolve issues informally.

2. Mediation: If the issue is not resolved, we can engage in mediation.

3 .Arbitration: If mediation fails, we may proceed to binding arbitration.

4. Legal Action: Court proceedings are considered as a last resort.

Cool Coilovers' liability under this warranty is limited to the repair, replacement, or refund of the defective product or component. We are not liable for any incidental, indirect, or consequential damages, including but not limited to loss of use, loss of time, inconvenience, or any other damages resulting from the use or inability to use the product. This limitation applies even if we have been advised of the possibility of such damages. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.
20Return
We want you to be satisfied with your purchase. If products are wrongly described, defective, or you change your mind, we will meet our legal obligations by allowing you to return them for a full refund, provided the product has not been used or installed.

A Return refers to the process of sending back a product that you are unsatisfied with, typically within a specified return period (e.g., 30 days). Reasons for a return may include changing your mind, ordering the wrong item, or the product not meeting your expectations. The product must be unused and in its original condition.

A Warranty is a promise that the product will meet certain quality and performance standards over a specified period. If the product fails due to defects in materials or workmanship within the warranty period, we will repair, replace, or refund it according to the warranty terms. The warranty covers issues that are not the result of misuse, improper installation, or normal wear and tear.

Contact our customer service team by phone or email, and we will assist you with the return process.
You need the original paperwork, including receipts, proof of purchase, and return labels, for us to accept your return.
21Restocking Fee
For items with incorrect descriptions or defects, we do not charge a restocking fee for returns within the first three months after purchase. A 15% restocking fee is applied only if the customer returns an unused and uninstalled product without any fault on our part. If the product shows signs of installation or use, please contact our customer support team. While we cannot guarantee a return in such cases, we will do our best to assist you and may offer partial compensation.
22Exchange
We allow exchanges depending on the product type. Please contact our customer service team by phone or email. Replacement products will be shipped after your exchange request is approved.
Yes, exchanges must be requested within a specified period. Please contact us for details.
Products must be unused, in their original condition, with original packaging, labels, and protective stickers intact.
23Refund
Please contact our customer service team by phone or email, and we will assist you with your refund request.
Once we receive the returned products, we will initiate your refund immediately.
Refund processing times depend on your card issuer or payment provider. Please allow up to seven business days for the refund to appear in your account.
24Create Account
Creating an account makes shopping easier, with faster checkouts, access to order history, tracking, and the ability to save your vehicle information for accurate product recommendations.
Visit our website and click on "Login/Create Account." Enter the required information, including your name and email address.
We will send a confirmation email to your primary email address. Please verify your account by following the instructions in the email.
25Login
Ensure you're using the correct login credentials. If the problem persists, try resetting your password.
Use a secure username and password combination. Keep your login details confidential.
Please contact our customer service team by phone or email, and we will assist you.
26Forgot Password
Click on the "Forgot Password" link on the login page, and follow the instructions to reset your password.
Use a combination of numbers, letters, and special characters to create a strong password. Keep it secure.
It's advisable to change your password 3–4 times per year for security purposes.
27Contact Us

Email: support@coolcoilovers.com

Phone: 1-888-814-1779

Text or Chat: Available on our website during business hours

28Track my Order
Visit our Order Tracking Page and enter your tracking number to see the status of your shipment.

At Cool Coilovers, registering your product is essential to activate your warranty and gain access to exclusive benefits. Whether you've purchased directly from us or through one of our authorized resellers, registering your coilover assembly ensures that you receive the full support and coverage you deserve.

01About Registration
Who Should Register?
Warranty Activation
Earn money by providing non-biased reviews of high-quality off-road parts and outdoor products.
Product Recall Notifications
Receive priority access to new products from leading companies in exchange for your reviews.
Safety Updates
Test and keep off-road parts and accessories provided by our partners.
Priority Customer Support
Document step-by-step installations and help others enhance their vehicles with your knowledge.
Extended Warranty Offers
Build your writing and photography portfolio while contributing to a reputable brand in the automotive industry.
Product Updates and Promotions
Gain exposure by being featured on our website and social media channels, showcasing your work to a wide audience.
Proof of Ownership
Connect with like-minded enthusiasts and become a recognized voice in the off-roading community.
Who Should Register?
Whether you purchased from Cool Coilovers directly or from an authorized reseller's website, you need to register your product with us to activate your warranty and receive important notifications.
When to Register
To ensure full warranty coverage and timely notifications, please register your product within 60 days of the purchase date.
Proof of Purchase
A valid receipt or invoice showing the date of purchase, product purchased, and the reseller's' name.
Product Details
Model, part number, and serial number (if applicable).
Personal and Vehicle Information
As outlined in the registration form.
REGISTER PRODUCT
Information Required for Registration
To ensure full warranty coverage and timely notifications, please register your product within 60 days of the purchase date.
02Need Assistance?
What to Expect After Applying

If you have any questions or need help with the registration process, our customer support team is here to assist you.

03Terms and Conditions
Accurate Information
Ensure all information provided is accurate and complete to avoid delays in warranty activation and important notifications.
Transferability
If you sell your vehicle, the warranty can be transferred to the new owner, provided they update the registration with us.
Timely Registration
Failure to register within the specified timeframe may limit your warranty coverage and access to critical safety notifications.
Note: Registering your product is crucial for your safety and satisfaction. It enables us to contact you directly in case of any important updates or recalls, ensuring that your coilover system operates safely and efficiently.
Thank you for choosing Cool Coilovers. We appreciate your business and are committed to providing you with the highest quality products and support.
01Commitment to Quality
At Cool Coilovers, we are dedicated to enhancing the performance and dependability of your premium coilover systems. This document details the warranty terms for our Cool Coilovers suspension systems, expertly assembled using parts and components from leading brands.
02Warranty Coverage
Assembled Coilovers Warranty
We provide a One-Year Hassle-Free Warranty on the entire assembly from the date of purchase, covering defects in materials and workmanship under normal use and operating conditions.
Post-Warranty Coverage
Specific components such as Eibach coil springs and shock absorbers from Bilstein and ARB may be eligible for coverage under their respective manufacturers' warranties after the initial one-year period.
03Warranty Registration
Customers must register their warranty within two months of purchase to activate the warranty coverage. To register, please visit our website at [Warranty Registration Page URL] and complete the online registration form.
Warranty Exclusions

The warranty does not cover:

  • Normal wear and tear.
  • Improper installation.
  • Misuse, neglect, or accidents.
  • Unauthorized modifications or repairs.
  • Racing or sport use, unless specified.
  • Issues arising from parts outside the assembly provided by Cool Coilovers.
  • Environmental damages (e.g., corrosion due to road salts, chemicals).
Warranty Voidance Conditions

The warranty will be void if:

  • The product is modified or repaired by unauthorized personnel.
  • Damage results from the use of incompatible or non-approved parts.
  • The product is used in conjunction with other components that adversely affect its performance.
  • The product is installed improperly or not according to guidelines.
  • The product is modified or repaired with inappropriate tools, such as an Air Impact Wrench.
04User Responsibilities
Proper Installation
  • The coilover system must be installed by a certified professional mechanic with experience in suspension systems.
  • Installation must adhere to Cool Coilovers' guidelines and manufacturer's specifications.
Maintenance
  • Regular inspection and maintenance are required to keep the coilover system in optimal condition.
  • Follow our maintenance schedule and guidelines provided in the user manual or on our website.
Usage
  • Use the product only for its intended purpose under normal operating conditions.
  • Avoid misuse, including overloading, racing, or sports use unless specified.
05Warranty Claims Process
Step 1    Contact Us

Reach out to our customer service team with your proof of purchase and a detailed description of the issue within the warranty period.

Email: support@coolcoilovers.com

Step 2    Documentation

Submit necessary documentation such as

  • Photos of the defective product and installation.
  • Detailed explanation of the issue.
  • Proof of professional installation (e.g., receipt or invoice).

Step 3    Assessment

We may require you to send the product back for inspection. Our team will evaluate the product to determine the cause of the issue.

Step 4    Resolution

Depending on the issue and timing relative to the warranty coverage, we will:

  • Repair the defective component.
  • Replace the faulty parts or the entire system.
  • Issue a refund if repair or replacement is not feasible.

06Shipping Costs
First Six Months
We cover all shipping costs for valid warranty claims within the first six months from the date of purchase.
After Six Months
Customers are responsible for shipping costs to Cool Coilovers for inspection after the first six months. If the claim is valid, return shipping is covered by us.
International Warranty Claims
  • International customers are responsible for all shipping costs related to warranty claims.
  • Additional duties, taxes, or fees are the customer's responsibility.
  • Please contact our customer service for assistance with international claims.
07Transferability
Conditions
The warranty can be transferred to a new owner during the one-year warranty period, provided the original order number and purchase date are retained.
08Extended Warranty Options
Basic Extended Warranty
Extends the original warranty by an additional year with the same coverage as the initial term.
Premium Extended Warranty

Offers two additional years and includes

  • Priority service.
  • Enhanced customer support.
  • Coverage for certain wear items as specified.
09Dispute Resolution
Step 1    Initial Contact

We encourage you to contact our customer service to resolve issues informally.

Step 2    Mediation

If the issue is not resolved through initial contact, we can engage in mediation to find a mutually agreeable solution

Step 3    Arbitration

If mediation fails, we may proceed to binding arbitration as per applicable laws.

Step 4    Legal Action

Court proceedings are considered a last resort if all other resolution methods fail.

10Limitation of Liability

Cool Coilovers' liability under this warranty is limited to the repair, replacement, or refund of the defective product or component. We are not liable for any incidental, indirect, or consequential damages, including but not limited to:

  • Loss of use of the product.
  • Loss of time or inconvenience.
  • Expenses for gasoline, telephone, travel, lodging, or car rentals.
  • Labor costs for installation and replacement.
  • Damage to personal property or loss of revenue.

This limitation applies even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

11Data Privacy
Use of Personal Information
  • Information collected during warranty registration and claims will be used solely for processing your warranty and improving our services.
  • We do not sell or share your personal data with third parties except as necessary to fulfill warranty obligations.
Data Protection
  • We employ industry-standard security measures to protect your personal information.
  • For more details, please refer to our Privacy Policy available on our website.
12Maintenance and Care

Proper maintenance and care of your coilover system are essential for optimal performance and longevity. Please:

  • Follow the maintenance guidelines provided in the user manual.
  • Conduct regular inspections for signs of wear or damage.
  • Use only approved cleaning agents and lubricants.
13Governing Law and Severability
Governing Law

This warranty shall be governed by the laws of Colorado, without regard to its conflict of law principles.



If any provision of this warranty is found to be unenforceable, the remaining provisions will remain in full force and effect.

If you for any reason are dissatisfied with the products that you have purchased, then our online store will be glad to exchange them or to issue a refund within 30 business days of their delivery to your place of business or residence.


All of the products should be in either brand-new or unused condition, with the original packaging or wrapping undamaged in any way. You are not allowed to install, alter, assemble, fabricate, or modify purchased articles in any way. If the products that you have purchased came broken, damaged, or flawed then you will need to send pictures to prove the abovementioned, in order for us to proceed with completion of your request.


Several exceptions for articles that will not be exchanged in the case of return include: Components which are market "Non-Returnable" (indicated in clear and concise way on the corresponding product page where you are making your order). All of the packages containing wheels and tires.


Foreign, non-continental U.S. (Alaska, Hawaii), and cargo returns are also accepted. The flat fee for each item is $15 per package if no more than 50lbs. If the package is more than 50lb then contact us to get a quote.

06Non-Returnable Items
Submit a request
Select the order you want to return, then click the button “request return” below.
Receive return authorization
Receive a return authorization (RA) form with the exact return address and a shipping label (may take 24-72 hours).
Ship it back
Print and attach the provided prepaid shipping label as well as the RA form/code to the outside of the box.
Receive refund of replacement
Receive a refund or a replacement. Once the product is received your refund would be issued within 1-7 business days or a replacement will be shipped.
REQUEST RETURN

Join our team and become an ambassador for Cool Coilovers! We're looking for passionate automotive enthusiasts who love off-roading, have a talent for writing and photography, and want to share their experiences with the community.

At Cool Coilovers, we believe in fostering a family of enthusiasts who are as passionate about off-roading as we are. As an ambassador, you'll play a crucial role in helping others enhance their vehicles while showcasing your skills.

Get Paid for Your Reviews
Earn money by providing non-biased reviews of high-quality off-road parts and outdoor products.
Exclusive Access
Receive priority access to new products from leading companies in exchange for your reviews.
Free Products
Test and keep off-road parts and accessories provided by our partners.
Share Your Expertise
Document step-by-step installations and help others enhance their vehicles with your knowledge.
Grow Your Portfolio
Build your writing and photography portfolio while contributing to a reputable brand in the automotive industry.
Recognition
Gain exposure by being featured on our website and social media channels, showcasing your work to a wide audience.
Community Engagement
Connect with like-minded enthusiasts and become a recognized voice in the off-roading community.
Networking
Connect with industry professionals, expand your contacts, and open doors to new opportunities.

Fill out the form to apply for the ambassador position. Your application will be evaluated based on your writing skills, technical knowledge, photography, and creative ideas.

FILL OUT THE FORM
What to Expect After Applying
Our team will review your submission based on your writing ability, technical knowledge, photography skills, and creativity. If your application meets our criteria, we'll reach out to you within two weeks to discuss the next steps. Approved ambassadors will receive guidelines, access to products, and instructions on how to submit content.
Contact Us

If you have any questions about the ambassador program or the application process, please reach out to us at:

We look forward to reviewing your application and potentially welcoming you to the Cool Coilovers team!

Last Updated: 10-12-2024

Agreement to Terms

These Terms of Use constitute a legally binding agreement between you ("User," "you," or "your") and Cool Coilovers LLC ("Company," "we," "us," or "our"), concerning your access to and use of the https://coolcoilovers.com website, including any content, functionality, and services offered (collectively, the "Site").

By accessing the Site, you acknowledge that you have read, understood, and agree to be bound by all these Terms of Use. If you do not agree, you must discontinue use of the Site immediately.

01Intellectual Property Rights

The Site and its entire contents, features, and functionality (including all information, software, text, displays, images, video, and audio) are owned by the Company or its licensors and are protected by United States and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You must not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content on the Site without prior written permission from us.

02User Representations

By using the Site, you represent that:

  1. You are at least 18 years old.
  2. You will comply with these Terms of Use.
  3. You will not use the Site for any illegal or unauthorized purposes.
  4. Your use of the Site does not violate any applicable laws or regulations.
03Products

We accept the following forms of payment:

  • Major Credit Cards
  • PayPal
  • Apple Pay
  • Google Pay

By providing payment information, you represent that you are authorized to use the payment method. You agree to pay all charges incurred, including taxes and shipping fees. We reserve the right to correct any errors in pricing even if payment has been requested or received.

04Prohibited Activities

You may not:

  • Use the Site for any unlawful purposes.
  • Engage in unauthorized framing or linking to the Site.
  • Interfere with the security or proper functioning of the Site.
  • Upload or transmit viruses or other malicious code.
05User-Generated Content
Currently, the Site does not allow users to submit or post content.
06Contribution License
By submitting feedback or suggestions, you grant us the right to use and share such feedback for any purpose without compensation to you.
07Termination
We reserve the right to terminate or suspend your access to the Site without notice for any violation of these Terms of Use.
08Governing Law
These Terms of Use are governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles.
09Contact Information

If you have any questions about these Terms of Use, please contact us at:

Last Updated: 10-12-2024

Thank you for choosing to be part of our community at Cool Coilovers LLC ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please contact us at privacy@coolcoilovers.com.

When you visit our website https://coolcoilovers.com (the "Website") and use our services (the "Services"), you trust us with your personal information. We take your privacy seriously. This privacy notice explains what information we collect, how we use it, and what rights you have in relation to it. Please read it carefully to understand our practices.

If you do not agree with any terms in this privacy notice, please discontinue use of our Services immediately.

01What Information Do We Collect?
Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you register on the Website, express interest in our products or Services, participate in activities on the Website, or contact us.

The personal information we collect may include:

  • Personal Information Provided by You: Names, phone numbers, email addresses, mailing addresses, billing addresses, and other similar information.
  • Payment Data: Information necessary to process your payment if you make purchases, such as payment card numbers and security codes. All payment data is stored by our payment processor, Braintree. You can review their privacy notice here: Braintree Privacy Policy.

All personal information you provide must be true, complete, and accurate. You must notify us of any changes to your personal information.

Information Collected Automatically

We automatically collect certain information when you visit, use, or navigate the Website. This may include:

  • Log and Usage Data: IP address, browser type, operating system, pages viewed, search terms, and other usage information.
  • Device Data: Information about your computer, phone, tablet, or other devices, such as hardware model, operating system, and device identifiers.
  • Location Data: Approximate location based on your IP address.

We use this information to maintain the security and operation of our Website, and for analytics and reporting purposes.

02How Do We Use Your Information?
We use personal information for legitimate business interests, to fulfill our contract with you, comply with legal obligations, and/or with your consent. Specific uses include:
Account Creation and Login
Facilitate account setup and authentication.
Order Fulfillment
Process and manage orders, payments, returns, and exchanges.
Customer Support
Respond to inquiries and provide support.
Marketing Communications
Send promotional materials and updates with your consent.
Feedback and Testimonials
Request feedback and post testimonials with your permission.
Security and Fraud Prevention
Monitor and prevent fraudulent activities.
Legal Compliance
Comply with legal obligations and respond to legal requests.
03Will Your Information Be Shared With Anyone?
We may share your information:
With Your Consent
When you have given explicit consent.
For Legal Obligations
To comply with legal processes or governmental requests.
For Business Transfers
To comply with legal processes or governmental requests.
With Service Providers
Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
04Who Will Your Information Be Shared With?
We only share information with:
Payment Processors
Braintree, PayPal, Apple Pay.
Analytics Providers
Google Analytics.
Advertising Partners
Google Ads, Facebook Advertising.
Retargeting Platforms
Facebook Remarketing, Google Ads Remarketing.
05Do We Use Cookies and Other Tracking Technologies?
Yes, we use cookies and similar tracking technologies to access or store information. This helps us enhance your experience on our Website. You can control cookies through your browser settings.
06How Long Do We Keep Your Information?
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy notice unless a longer retention period is required or permitted by law.
07How Do We Keep Your Information Safe?
We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission or storage technology is 100% secure, so we cannot guarantee absolute security.
08Do We Collect Information From Minors?
We do not knowingly collect data from or market to individuals under 18 years of age. If we learn that personal information from minors has been collected, we will deactivate the account and delete the data.
09What Are Your Privacy Rights?

You may review, change, or terminate your account at any time by:

  • Logging into your account settings.
  • Contacting us at privacy@coolcoilovers.com.

      • You can opt out of marketing communications by clicking the unsubscribe link in emails or updating your preferences in your account settings.

    10Controls for Do-Not-Track Features?
    Most web browsers include a Do-Not-Track ("DNT") feature. Currently, no uniform standard exists for recognizing DNT signals, and we do not respond to them. We will update this notice if standards change.
    11Do California Residents Have Specific Privacy Rights?
    Yes. Under California law, residents have the right to request information about personal data shared with third parties for direct marketing purposes. To make such a request, please contact us at privacy@coolcoilovers.com.
    12Do We Make Updates to This Notice?
    We may update this privacy notice as necessary to stay compliant with relevant laws. The updated version will be effective upon posting. We encourage you to review this notice periodically.
    13How Can You Contact Us About This Notice?

    If you have questions or comments about this notice, please contact us:

    14How Can You Review, Update, or Delete the Data We Collect From You?
    To request to review, update, or delete your personal information, please contact us at privacy@coolcoilovers.com. We will respond within 30 business days.

    Find out more about us!

    Welcome to Cool Coilovers! If you're looking for top-quality coilovers and auto parts to elevate your vehicle's performance, you're in the right place. Performance meets precision—upgrade today!

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