Support Page

If you have any questions about the ambassador program or the application process, please reach out to us at:

• Email: ambassadors@coolcoilovers.com
• Phone: 1-800-XXX-XXXX (Available Monday through Friday, 9 AM – 5 PM MST)

If you have any questions or need help with the registration process, our customer support team is here to assist you.

• Email: support@coolcoilovers.com
• Phone: 1-800-XXX-XXXX (Available Monday through Friday, 9 AM – 5 PM MST)

Last Updated: [Insert Date]

Thank you for choosing to be part of our community at Cool Coilovers LLC ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please contact us at privacy@coolcoilovers.com.

When you visit our website https://coolcoilovers.com (the "Website") and use our services (the "Services"), you trust us with your personal information. We take your privacy seriously. This privacy notice explains what information we collect, how we use it, and what rights you have in relation to it. Please read it carefully to understand our practices.

If you do not agree with any terms in this privacy notice, please discontinue use of our Services immediately.

You may review, change, or terminate your account at any time by:

• Logging into your account settings.
• Contacting us at privacy@coolcoilovers.com.

You can opt out of marketing communications by clicking the unsubscribe link in emails or updating your preferences in your account settings.

If you have questions or comments about this notice, please contact us:

• Email: privacy@coolcoilovers.com
• Mail:

  Cool Coilovers LLC

  [Company Address]

  [City, State, ZIP]

  United States

Last Updated: [Insert Date]

Agreement to Terms

These Terms of Use constitute a legally binding agreement between you ("User," "you," or "your") and Cool Coilovers LLC ("Company," "we," "us," or "our"), concerning your access to and use of the https://coolcoilovers.com website, including any content, functionality, and services offered (collectively, the "Site").

By accessing the Site, you acknowledge that you have read, understood, and agree to be bound by all these Terms of Use. If you do not agree, you must discontinue use of the Site immediately.

The Site and its entire contents, features, and functionality (including all information, software, text, displays, images, video, and audio) are owned by the Company or its licensors and are protected by United States and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You must not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content on the Site without prior written permission from us.

By using the Site, you represent that:

1. You are at least 18 years old.
2. You will comply with these Terms of Use.
3. You will not use the Site for any illegal or unauthorized purposes.
4. Your use of the Site does not violate any applicable laws or regulations.

We accept the following forms of payment:

• Major Credit Cards
• PayPal
• Apple Pay
• Google Pay

By providing payment information, you represent that you are authorized to use the payment method. You agree to pay all charges incurred, including taxes and shipping fees. We reserve the right to correct any errors in pricing even if payment has been requested or received.

You may not:

• Use the Site for any unlawful purposes.
• Engage in unauthorized framing or linking to the Site.
• Interfere with the security or proper functioning of the Site.
• Upload or transmit viruses or other malicious code.

If you have any questions about these Terms of Use, please contact us at:

• Email: support@coolcoilovers.com
• Mail:

  Cool Coilovers LLC

  [Company Address]

  [City, State, ZIP]

  United States

Last Updated: [Insert Date]

At Cool Coilovers, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied for any reason, you may return the product for a refund, store credit, or exchange, subject to the terms and conditions outlined below.

• New and Unused:Items must be in new, unused condition, without any signs of installation or wear.
• Original Packaging: All original tags, labels, protective stickers, and packaging materials must be intact and included.
• Documentation: Include all original documentation, manuals, and accessories that came with the product.

• Defective or Incorrect Items: If the item is defective or we sent the wrong product, please refer to Section 7 for specific instructions.
• Non-Returnable Items: Certain items are non-returnable unless defective (see Section 6).

The restocking fee is not charged in the following cases:

• The product is defective.
• An incorrect item was sent due to our error.
• The product was damaged during shipping.

The restocking fee may vary depending on the condition of the returned items. Factors that may affect the restocking fee include:

• Signs of Use or Installation: Items that have been used or installed may be subject to a higher restocking fee or may not be eligible for return.
• Missing Components: Missing parts, accessories, or documentation may result in additional fees.
• Damage: Items returned with damage not caused by shipping or our error.

Please coordinate with our customer support team to determine the applicable restocking fee based on the condition of your return.

• Email us at returns@coolcoilovers.com or call 1-800-XXX-XXXX to request a Return Merchandise Authorization (RMA) number.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• The RMA number is valid for 14 days from the date of issue. Returns received without a valid RMA number may not be accepted.

• Securely pack the item in its original packaging, including all materials and documentation.
• If the item shows signs of use or damage, please inform customer support when requesting the RMA.
• Affix the return shipping label provided by us (if applicable) to the outside of the package.
• If returning multiple items, ensure each package has its own shipping label and RMA number.

• You may use a carrier of your choice unless a prepaid label is provided.
• We recommend using a trackable shipping method and purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
• Send returns to the address provided in the RMA instructions.

• Upon receipt, we will inspect the item to ensure it meets the return eligibility criteria.
• The restocking fee will be assessed based on the condition of the returned item.
• We will notify you via email of the approval or rejection of your return and inform you of any restocking fees applied.
• Please allow up to 7 business days from the date we receive your item to process your return.

• Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
• Store Credit Option: If preferred, you may request a store credit instead of a refund to your payment method.

• Bank Processing Times: Please allow up to 10 business days for the refund to appear on your account, depending on your bank or credit card issuer.
• Deductions: Restocking fees and any non-refundable shipping charges will be deducted from the refund amount, if applicable.

• Eligible Items: Items that meet the return eligibility criteria can be exchanged for a different product, size, or color.
• Equal or Lesser Value: Exchanges are allowed for items of equal or lesser value. Any price difference will be refunded or charged accordingly.

• Follow Return Process: Initiate an exchange by following the standard return process to obtain an RMA number.
• Place New Order: To expedite the process, you may place a new order for the desired item before or after returning the original item.
• Processing the Exchange: Once we receive and inspect your returned item, we will process the exchange and ship the new item to you.

1. Report any defective, damaged, or incorrect items within 7 days of delivery.
2. Email returns@coolcoilovers.com or call 1-800-XXX-XXXX with your order number and a detailed description of the issue.
3. Provide photos of the defective or damaged item and the packaging, if applicable.

1. We will provide a prepaid return shipping label for defective, damaged, or incorrectly shipped items.
2. You may choose to receive a replacement item or a full refund.
3. Upon receipt, we will inspect the item to confirm the defect or error.

• The customer is responsible for all return shipping costs unless the item is defective, damaged, or we made an error.
• Original shipping charges are non-refundable unless the return is due to our error.

• We will provide a prepaid shipping label for returns of defective, damaged, or incorrectly shipped items.
• The prepaid label will be sent via email or included with your replacement item.

1. Our team will assess the condition of the returned item upon receipt.
2. We will inform you of the partial refund amount and the reasons for any deductions.
3. If you disagree with the assessment, please contact our customer support team to discuss further.

1. We will notify you if your return is refused and provide the reason for the refusal.
2. If you wish to have the item sent back to you, you may be responsible for the shipping costs.
3. If you do not wish to have the item returned, we may dispose of it responsibly after a certain period.

• The restocking fee may vary based on the condition of the returned item and must be coordinated with our customer support team.
• Our team is available to assist you with any questions or concerns regarding your return.

• We reserve the right to update or modify this Return Policy at any time. Changes will be effective upon posting to our Website.
• We encourage you to review this policy periodically to stay informed about our return procedures.

• Email: returns@coolcoilovers.com
• Phone: 1-800-XXX-XXXX (Available Monday through Friday, 9 AM – 5 PM MST)
• Mailing Address:

  Cool Coilovers LLC

  [Company Address]

  [City], [State], [ZIP Code]

  United States

Last Updated: [Insert Date]

We strive to provide a positive experience for all our customers. This policy outlines our expectations for buyer behavior. Engaging in activities that violate this policy may result in actions including warnings, blocking of returns or refunds, and account suspension.

Violations of this policy may result in:

• Loss of refund and return privileges.
• Account suspension or termination.
• Legal action if fraudulent activity is detected.

If you experience any form of abuse or encounter issues, please contact us at:

• Email: support@coolcoilovers.com
• Phone: 1-800-XXX-XXXX

Reach out to our customer service team with your proof of purchase and a detailed description of the issue within the warranty period.

Email: support@coolcoilovers.com

Submit necessary documentation such as

• Photos of the defective product and installation.
• Detailed explanation of the issue.
• Proof of professional installation (e.g., receipt or invoice).

We may require you to send the product back for inspection. Our team will evaluate the product to determine the cause of the issue.

Depending on the issue and timing relative to the warranty coverage, we will:

• Repair the defective component.
• Replace the faulty parts or the entire system.
• Issue a refund if repair or replacement is not feasible.

We encourage you to contact our customer service to resolve issues informally.

If the issue is not resolved through initial contact, we can engage in mediation to find a mutually agreeable solution

If mediation fails, we may proceed to binding arbitration as per applicable laws.

Court proceedings are considered a last resort if all other resolution methods fail.

Cool Coilovers' liability under this warranty is limited to the repair, replacement, or refund of the defective product or component. We are not liable for any incidental, indirect, or consequential damages, including but not limited to:

• Loss of use of the product.
• Loss of time or inconvenience.
• Expenses for gasoline, telephone, travel, lodging, or car rentals.
• Labor costs for installation and replacement.
• Damage to personal property or loss of revenue.

This limitation applies even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

• Information collected during warranty registration and claims will be used solely for processing your warranty and improving our services.
• We do not sell or share your personal data with third parties except as necessary to fulfill warranty obligations.

• We employ industry-standard security measures to protect your personal information.
• For more details, please refer to our Privacy Policy available on our website.

Proper maintenance and care of your coilover system are essential for optimal performance and longevity. Please:

• Follow the maintenance guidelines provided in the user manual.
• Conduct regular inspections for signs of wear or damage.
• Use only approved cleaning agents and lubricants.

This warranty shall be governed by the laws of Colorado, without regard to its conflict of law principles.

If any provision of this warranty is found to be unenforceable, the remaining provisions will remain in full force and effect.