COMING SOON

EASY RETURN

If you for any reason are dissatisfied with the products that you have purchased, then our online store will be glad to exchange them or to issue a refund within 30 business days of their delivery to your place of business or residence.


All of the products should be in either brand-new or unused condition, with the original packaging or wrapping undamaged in any way. You are not allowed to install, alter, assemble, fabricate, or modify purchased articles in any way. If the products that you have purchased came broken, damaged, or flawed then you will need to send pictures to prove the abovementioned, in order for us to proceed with completion of your request.


Several exceptions for articles that will not be exchanged in the case of return include: Components which are market "Non-Returnable" (indicated in clear and concise way on the corresponding product page where you are making your order). All of the packages containing wheels and tires.


Foreign, non-continental U.S. (Alaska, Hawaii), and cargo returns are also accepted. The flat fee for each item is $15 per package if no more than 50lbs. If the package is more than 50lb then contact us to get a quote.

Submit a request
Select the order you want to return, then click the button “request return” below.
Receive return authorization
Receive a return authorization (RA) form with the exact return address and a shipping label (may take 24-72 hours).
Ship it back
Print and attach the provided prepaid shipping label as well as the RA form/code to the outside of the box.
Receive refund of replacement
Receive a refund or a replacement. Once the product is received your refund would be issued within 1-7 business days or a replacement will be shipped.

Fill out the form to request for the return.

01Personal Information
Select Your State
02Order Information
Order Return Reason

By clicking "Apply," you agree to our Terms and Conditions and acknowledge that all information provided is accurate.

If you have any questions or need assistance with your return, please contact us:
  • Email: returns@coolcoilovers.com
  • Phone: 1-888-814-1779 (Available Monday through Friday, 9 AM – 5 PM MST)
  • Mailing Address:

    Cool Coilovers LLC

Return Policies

Last Updated: 05-01-2025

At Cool Coilovers, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied for any reason, you may return the product for a refund, store credit, or exchange, subject to the terms and conditions outlined below.

01Eligibility for Returns
Timeframe
Return requests must be initiated within 30 days of the delivery date as indicated by the tracking information.
Condition of Items
  • New and Unused:Items must be in new, unused condition, without any signs of installation or wear.
  • Original Packaging: All original tags, labels, protective stickers, and packaging materials must be intact and included.
  • Documentation: Include all original documentation, manuals, and accessories that came with the product.
Exceptions
  • Defective or Incorrect Items: If the item is defective, or we sent the wrong product, please refer to Section 7 for specific instructions.
  • Non-Returnable Items: Certain items are non-returnable unless defective (see Section 6).
02Restocking Fee
Standard Restocking Fee
A 15% restocking fee applies to returns of non-defective, correctly shipped items that are returned in original, new condition.
No Restocking Fee

The restocking fee is not charged in the following cases:

  • The product is defective.
  • An incorrect item was sent due to our error.
  • The product was damaged during shipping.
Variable Restocking Fee

The restocking fee may vary depending on the condition of the returned items. Factors that may affect the restocking fee include:

  • Signs of Use or Installation: Items that have been used or installed may be subject to a higher restocking fee or may not be eligible for return.
  • Missing Components: Missing parts, accessories, or documentation may result in additional fees.
  • Damage: Items returned with damage not caused by shipping or our error.

Please coordinate with our customer support team to determine the applicable restocking fee based on the condition of your return.

03Return Process
Step 1    Requesting a Return
  • Email us at returns@coolcoilovers.com or call 1-888-814-1779 to request a Return Merchandise Authorization (RMA) number.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • The RMA number is valid for 14 days from the date of issue. Returns received without a valid RMA number may not be accepted.
Step 2    Preparing Your Return
  • Securely pack the item in its original packaging, including all materials and documentation.
  • If the item shows signs of use or damage, please inform customer support when requesting the RMA.
  • Affix the return shipping label provided by us (if applicable) to the outside of the package.
  • If returning multiple items, ensure each package has its own shipping label and RMA number.
Step 3    Shipping the Item
  • You may use a carrier of your choice unless a prepaid label is provided.
  • We recommend using a trackable shipping method and purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
  • Send returns to the address provided in the RMA instructions.
Step 4    Inspection and Processing
  • Upon receipt, we will inspect the item to ensure it meets the return eligibility criteria.
  • The restocking fee will be assessed based on the condition of the returned item.
  • We will notify you via email of the approval or rejection of your return and inform you of any restocking fees applied.
  • Please allow up to 7 business days from the date we receive your item to process your return.
04Refunds
Method of Refund
  • Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Store Credit Option: If preferred, you may request a store credit instead of a refund to your payment method.
Processing Time
  • Bank Processing Times: Please allow up to 10 business days for the refund to appear on your account, depending on your bank or credit card issuer.
  • Deductions: Restocking fees and any non-refundable shipping charges will be deducted from the refund amount, if applicable.
05Exchanges
Exchange Eligibility
  • Eligible Items: Items that meet the return eligibility criteria can be exchanged for a different product, size, or color.
  • Equal or Lesser Value: Exchanges are allowed for items of equal or lesser value. Any price difference will be refunded or charged accordingly.
Exchange Process
  • Follow Return Process: Initiate an exchange by following the standard return process to obtain an RMA number.
  • Place New Order: To expedite the process, you may place a new order for the desired item before or after returning the original item.
  • Processing the Exchange: Once we receive and inspect your returned item, we will process the exchange and ship the new item to you.
06Non-Returnable Items
The following items are non-returnable unless they are defective or damaged upon arrival:
Used or Installed Items
Any item that has been used, installed, altered, or shows signs of wear.
Custom or Special Orders
Products that are custom-made or specially ordered to your specifications.
Final Sale Items
Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
Gift Cards
All gift card sales are final and cannot be returned or refunded.
07Defective, Damaged, or Incorrect Items
Reporting Issues
  1. Report any defective, damaged, or incorrect items within 7 days of delivery.
  2. Email returns@coolcoilovers.com or call 1-888-814-1779 with your order number and a detailed description of the issue.
  3. Provide photos of the defective or damaged item and the packaging, if applicable.
Resolution
  1. We will provide a prepaid return shipping label for defective, damaged, or incorrectly shipped items.
  2. You may choose to receive a replacement item or a full refund.
  3. Upon receipt, we will inspect the item to confirm the defect or error.
08Shipping Costs
Customer Responsibility
  • The customer is responsible for all return shipping costs unless the item is defective, damaged, or we made an error.
  • Original shipping charges are non-refundable unless the return is due to our error.
Prepaid Shipping Labels
  • We will provide a prepaid shipping label for returns of defective, damaged, or incorrectly shipped items.
  • The prepaid label will be sent via email or included with your replacement item.
09Partial Refunds
Conditions for Partial Refunds
Items Not in Original Condition
If the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error, a partial refund may be issued.
Custom or Special Orders
The restocking fee may be increased up to 50% depending on the condition of the item.
Final Sale Items
  • The extent of any damage or wear.
  • Absence of original parts, accessories, or documentation.
  • Any modifications made to the product.
Process
  1. Our team will assess the condition of the returned item upon receipt.
  2. We will inform you of the partial refund amount and the reasons for any deductions.
  3. If you disagree with the assessment, please contact our customer support team to discuss further.
10Refusal of Return
Reasons for Refusal
Non-Compliance
Returns may be refused if they do not comply with our Return Policy.
Unauthorized Returns
Items returned without an RMA number or outside the return window may be refused.
Condition Issues
Items that are excessively damaged, used, or altered beyond normal wear may not be eligible for return.
Sanitary Concerns
Products that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Notification and Next Steps
  1. We will notify you if your return is refused and provide the reason for the refusal.
  2. If you wish to have the item sent back to you, you may be responsible for the shipping costs.
  3. If you do not wish to have the item returned, we may dispose of it responsibly after a certain period.
11International Returns
International Return Policy
Customer Responsibility
International customers are responsible for all return shipping costs, duties, taxes, and fees.
Compliance with Laws
Ensure compliance with all international shipping regulations when returning items.
Customs Documentation
Accurately complete all necessary customs forms to prevent delays or additional charges.
Contact Us
Please contact us for specific instructions and assistance regarding international returns.
12Additional Information
Coordination with Customer Support
  • The restocking fee may vary based on the condition of the returned item and must be coordinated with our customer support team.
  • Our team is available to assist you with any questions or concerns regarding your return.
Policy Updates
  • We reserve the right to update or modify this Return Policy at any time. Changes will be effective upon posting to our Website.
  • We encourage you to review this policy periodically to stay informed about our return procedures.